Privacy Policy

The privacy of your personal information is very important to A-Champs ltd. This privacy policy describes how we protect and handle the personal information that you provide to us and that we obtain through our services.
In the A-Champs App, activity data for each user is always kept private. High level participation data (scores, mission status, badges, times and points) is also accessible to all other users. Children’s activity data is only tied to the email address of their parents, a screen name, birth month and birth year, gender, and device ID.

The term “Website” means the website located at The term “APP” means our A-Champs smartphone APP. In combination, we refer to our Website, and APP as our “Services.” For this Privacy Policy, the term “Account Holders” refers to individuals who have an account with A-Champs and can sign into the APP using their email address and password (“Credentials”). The term “Players” refers to individuals who synchronise device data (for instance, data from a ROX) to the APP. Users are examples of Players. The term “Visitors” refers to individuals who visit the APP or Website without signing in or synchronising device data. Together Players and Visitors are referred to as “Users”.


The purpose of this policy is to tell you what kind of information we may gather about Users when they visit this Website or use our Services, how we may use that information, whether we disclose it to anyone, and the choices Users have regarding our use of, and their ability to correct this information. Our policy allows you to choose what kind of User you are and how much information you provide to us, and to control how we use whatever information you give us.


Information is collected from Users primarily to make it easier and more rewarding to use our APP and Website. Depending on the service accessed, Users could provide anonymous information (if a Participant or Visitor) or Personal information (if an Account holder). We collect the minimum amount of information needed to provide a quality experience, and we will only collect personal information when Users provide it to us. We only collect the email address of parents, screen name, month and year of birth, gender, and device ID of Players and do not supplement the data we collect with information from third parties.

In order to comply with the Federal Trade Commission (FTC) Children’s Online Privacy Protection Act (COPPA), which requires Players under the age of 13 to use the service with verifiable parental consent, we conduct parental verification by email verification.

When Users use our Services, we may automatically collect information on the technology they are using (e.g., type of device, operating system, screen size). We do not ask Users for, access, or track any location-based information from your mobile device at any time while downloading or using our Services on your device. We reserve the right to use location-based software to protect the security of Hardware owned by us – for instance, to track stolen devices. Information used for security purposes will not be mixed with the Services data.

Account holders

We may specifically ask for personal information about Account Holders when they sign up to use a service through this Website. Information we require includes gender, email address of parents, and birth month and year in order to provide that service or product to the Account Holder. This information may also be used to assist Account Holders during their engagement with the APP; inform Account Holders of future related services which may interest them; and request feedback about the APP or Website. Account Holders can choose to opt-out of such communications (see the “opt-out preferences” disclosure below). Account Holders are able to register Players by using their information. Account Holders can also delete affiliated Players from the A-Champs APP by emailing us at
Certain Account Holders have the ability to invite 3rd party individuals into our system for invitational and registration purposes. The types of information we collect are name and email address. We will use this information to contact them for that express purpose only. These individuals may email us at to request that we remove this information from our database.


We do not collect personally identifiable information about Players.
We may specifically ask for information about Players when they sign up to use a service through the APP, such as a screenname, gender, birth month and year in order to provide that service or product to the Participant. In addition, we collect physical activity and play data from Players when they synchronize their Device to our APP.

How we use your information

We will only use the personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent. We may use your personal information to:
fulfill your registration,
send you confirmation messages,
send you requested service information,
respond to customer service requests,
administer your account,
allow you to participate in virtual challenges,
send you a newsletter,
send you marketing communications,
administer contests you entered, and notify you if you won,
improve our Website and marketing efforts, and
display content based upon your interests.
We may also use Participant information for reporting purposes. For instance, we may provide anonymous, aggregate information about Players’ participation in our games, aggregate performance information, and summary information to teams and research partners. Individual Players’ data, except of scores, mission status, badges, times and points, will not be publicly available.

Anonymous information

As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site, to gather demographic information about our user base as a whole and report aggregated data to our advertisers. We do not link this automatically-collected data to personally identifiable information.

Disclosure of your information

We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of the Website or APPs without your consent. Unless in using the Website or APPs you expressly or impliedly agree to make certain information available, all personal information which we collect is kept confidential to the best of our ability, subject to the other terms and conditions of this privacy policy. In addition, our employees and contractors who provide services related to our Website or APPs are obliged to respect the confidentiality of any personal information held by us. Our employed staff and contractors engaged by us may access personal information that you provide for purposes that include the audit of content on the Website or APPs for quality control purposes and for compliance with our Website Terms and Conditions. Any information disclosed to a third party will be used for research purposes only, and will not include personal information. We may also disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If A-Champs ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

Access to your personal information

If your personal information changes, you may correct, update, amend, ask to have it removed from our Services or deactivate it by making the change on your member settings page, by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below. If you no longer desire our service, please contact customer service. We will respond to your request to within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Opt out preferences

If you wish to subscribe to our newsletter and other communications, we will use your screen name and parent’s email address to send those communications to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by emailing us at .

Parental rights

We only require a Player to provide a minimum amount of information: a screen name, birth month and birth year, gender. And the e-mail address of the Player’s parent to get the confirmation to collect the afore mentioned information. No further information needs to be disclosed.
At any times we provide parents the possibility to review their child’s personal information, direct us to delete it (send email to, and refuse to allow any further collection or use of their child’s information.
Parents can agree to the collection and use of their child’s information, but still not allow the disclosure to third parties unless that’s part of the service (for example, social networking).
If parents want to inquiry about anything relating to the information collection please send us an email to along with your child’s screen name.

Tracking technologies

In order to improve our service, we may use tracking technologies, including cookies, javascript, beacons, tags, click tracking, and mobile analytics software to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. If we collect personal information via tracking technologies, then that personal information will be dealt with in accordance with this privacy policy. In other words, information collected via tracking technologies will be treated in the same way as any other information collected on our Services.

Protection of personal information

The security of your personal information is important to us. Where utilized for the purpose of transactions, the Services use a login process to promote the security of usernames and passwords. The Website’s servers are located in a secure hosted data center with security measures in place.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at

Links to third party sites

Our Website includes links to other websites whose privacy practices may differ from those of A-Champs ltd.. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Our Website may also include Social Media Features, such as the Facebook Like button, links to our Tumblr page, and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to this policy

A-Champs ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact us

A-Champs Interactive Training Solutions S.L.
Carrer d’Osi 40
08034 Barcelona
+34 683258793

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